We use APC Courier signed for service for the majority of orders, sometimes we'll delivery personally if the order is local or it is more practical to use our own transport
When an order is ready we contact all customers to arrange a convenient day for the delivery. We typically can book the delivery in for: Tuesday, Wednesday, Thursday or Friday. Deliveries take place between the couriers delivery time window: 9:00am - 17:00pm
All products include delivery to Zone A Mainland UK in the price so if the delivery address falls within the Mainland UK area there is no extra delivery cost to pay (If the delivery address is in one of the other zones or if you are an international customer please contact us for availability and a delivery quote)
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (credit\debit card payment transactions however are processed at www.PayPal.com) email address, customer notes, IP address and phone number. When you attempt to order and accept our terms and condition it generates an order which is held in our Site database and a copy is sent to the email address you provide. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use your Personal Information to instruct Architectural Ridge Tiles to fulfill orders and we use your Personal Information to book in\arrange delivery with our courier (APC Courier services Ltd). We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18
33 Northbourne Road, Gillingham, Kent, ME8 6QN, United Kingdom
Q. Do I have to register to order products?
A. There is no registration required. Customers can simply add product(s) to the shopping basket and then order the products without having to register before ordering. During the process you can supply the delivery address then our website redirects you to the PayPal website where you can order the items securely using credit\debit card or PayPal
Q. How can I order the products?
A. Products can either be ordered online through the website using the online shop or you can contact us and we can send an invoice via email made out for the item(s) and offer various payment methods
Q. Can I collect or pickup the products?
A. Of course but the workshop is a manufacturing environment so currently collections are by appointment only so that we can ensure that there will be someone available when you visit. Please contact us in advance so this can be arranged
Q. What payment methods do you accept?
A. We prefer credit\debit card payments as they tend to be the quickest and most seamless method but we can also send you an email and invoice so that payment can be made by BACS, Cheque or another agreed payment method
Q. Do you deliver?
A. Delivery is included to anywhere in the UK mainland. Generally the delivery is handled via APC Courier signed for service with tracking number and we contact each customer to arrange a convenient delivery day
Q. What is the lead time for delivery?
A. The lead time for delivery very much depends of the type of product and quantity ordered but generally speaking the lead time is around 10-14 working days. If you need products(s) within a particular timescale please contact us prior so we can check stock levels and provide an ETA for the lead time
Q. What is the fitting?
A. Please see item descriptions for each products individual fitting option
Q. How are they installed?
A. Please see item descriptions for each products individual installation option
What are the products made of?
A. The products are concrete based and made in accordance to British standards BS EN 490:2004 and BS EN 491:2004 specifications. They have been tested for freeze\thaw resistance in a laboratory simulating real world weather conditions and we hold a British kitemark certificate
We refer to order(s) in this returns policy as any good(s), item(s) or product(s) that are purchased from us that form an order
14 day returns
Please contact us within 14 days of receiving your order if you wish to make a return for standard stocked item(s)
Returning an order to our workshop
The customer is responsible for any costs associated with returning an order to our workshop in Hockley, Essex (unless the order is damaged or defective)
We will provide the full workshop address to send to in order to return an order; we don't publish the workshop address on our website because visits are by appointment only as it is a manufacturing environment. We recommend that you return an order to us using a traceable shipping service and or purchase shipping insurance so that there is proof of sending so returns can be tracked. We don’t guarantee that we will receive your returned order unless it is signed for by a member of our staff
Refund or exchange for good(s) damaged in transit
This is very rare because orders are very well packaged and we use our own transport or a reliable and trusted 3rd party signed for courier service that we have worked with for many years
If you suspect or can see the order\goods are damaged on arrival please carefully inspect all good(s). If it is not practical to inspect an order please sign for the order with the wording UNCHECKED or DAMAGED. If the order is damaged you can refuse to take delivery of the order or when signing sign for as DAMAGED and indicate what the damage is
We recommend taking photo(s) of the damage on arrival if possible because it will be time stamped and it may be useful later if the courier later requests photographic evidence
Time is of the essence because we must notify the courier as soon as possible if good(s) have been damaged in transit in order to start a claim for compensation. Normally it is acceptable to notify us within 24 hours if you have photographic evidence of the damage but the sooner we notify them the better chance we have of making a successful claim
While we are processing a compensation claim with the courier we will work with you to provide replacement good(s) or will process a refund
Inspecting an order when it is returned
When we receive a return we inspect the good(s) and packaging. An order must be returned to our workshop in re-sellable condition with all of the original packaging material and contents to be eligible for a full refund. We process a full refund when a order is in re-sellable condition and restock the good(s) so that they can be resold
There are certain situations where we may only offer a partial refund or reject a refund following an inspection. Some common situations include but are not limited to those below:
- Any good(s) that have been damaged, installed, deteriorated by excessive handling or mishandling or in generally poor condition and are not deemed in re-sellable condition because of a degradation to their condition caused by the customer
- Missing parts or packaging
- Incomplete returned orders
If we offer a partial refund or reject a refund it represents the cost to repair good(s) to return them to re-sellable condition
If you need to exchange good(s) please notify us as soon as possible after placing an order or within 14 days of receiving good(s). We will do our best to work with you to reach an amicable resolution
Bespoke good(s) returns
Good(s) are bespoke when we have made them to order to a specific customer specification, modified them from their normal state or have finished them in a bespoke colour finish. It depends on the type of bespoke goods and the extent to which they have been personalized or finished for each individual customer. Where possible we may be able to offer a full or partial refund if good(s) can be converted back to a standard stocked product
Faulty or defective good(s)
If you believe good(s) are defective please contact us so that we can investigate
Please refer to our contact us page which is updated with our latest contact information to speak to us about a return or exchange
We generally don't offer refunds or exchanges if we are notified after 14 days of receiving an order unless the good(s) are defective or faulty. This is however at our discretion and we will always look to resolve a problem amicably and as reasonably as possible
This website is operated by ridgedragon. Throughout the site, the terms “we”, “us” and “our” refer to ridgedragon. Ridgedragon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on unlimited web hosting ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is encrypted offsite at PayPal during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ridgedragon, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ridgedragon and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Ridge Dragon is based in South East, UK designing, making, & supplying ridge dragons, gargoyles & finials
Enhance your home by adding originality to your roof, and in turn, the skyline with one of our traditional ridge roof finials. Choose from our range of ridge dragons, gargoyles, or finials, or our reclaimed roof dragons and roof finials. Add architectural interest, to the appearance of your roof
Our ridge dragons will fit most roofs and are ideal for period properties, cottages, restoration projects, vestibules, porches, dormers, garages, barn conversions, feature roofs, new or old roofs. All will benefit from our decorative ridge roof dragons, gargoyles and finials. We are able to reproduce damaged finials to match existing roof details with a charge for the mould and the reproduced finial. We have been handcrafting a small range of ridge roof dragons, gargoyles, decorative roof finials for some seventeen years. We have been mainly supplying the trade, but can now offer you the opportunity to buy direct from us at Ridge Dragon. In the 1800's ornate ridge roof finials were traditionally fitted to most gables for those that could afford to provide originality. We offer a small range of ridge dragons, gargoyles, and finials, on angled and half round ridge tiles to suit most roofs
Please also see our reclaimed finials for second hand ridge roof dragons and ridge roof finials, also please view our customer's pictures section to see our ridge roof finials fitted to customer’s roofs, and in situ. Ridge Dragon is continuing to preserve English traditions with our range of decorative roof dragons, gargoyles, and finials which will add character to your home and ward off any unwanted vibes. Our ridge dragons are hand cast from our own developed reconstituted stone formula, terracotta in colour throughout. They are then distressed to give that final aged antique look just like the original ridge roof finials. In my experience you get what you pay for, lightweight, and with good proportions. Our finials are priced to reflect that they are hand crafted, hand finished, distressed, traditional in design, with a quality & finish only available only from us at Ridge dragon. Our roof finials are frost proof & will last a lifetime, and Ridge Dragon have been the roofer contractor's first choke for many years, and we have supplied roof finials all over England & around the world
Ridge Dragon first company to rekindle the Victorian concept of concrete decorative roof detail!