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FAQs

Tuesday, 04 March 2014 18:06;

Q. Do I have to register to order products?

A. There is no registration required. Customers can simply add product(s) to the shopping basket and then order the products without having to register before ordering. During the process you can supply the delivery address then our website redirects you to the PayPal website where you can order the items securely using credit\debit card or PayPal

Q. How can I order the products?

A. Products can either be ordered online through the website using the online shop or you can contact us and we can send an invoice via email made out for the item(s) and offer various payment methods 

Q. Can I collect or pickup the products?

A. Of course but the workshop is a manufacturing environment so currently collections are by appointment only so that we can ensure that there will be someone available when you visit. Please contact us in advance so this can be arranged

Q. What payment methods do you accept?

A. We prefer credit\debit card payments as they tend to be the quickest and most seamless method but we can also send you an email and invoice so that payment can be made by BACS, Cheque or another agreed payment method 

Q. Do you deliver?

A. Delivery is included to anywhere in the UK mainland. Generally the delivery is handled via APC Courier signed for service with tracking number and we contact each customer to arrange a convenient delivery day

Q. What is the lead time for delivery?

A. The lead time for delivery very much depends of the type of product and quantity ordered but generally speaking the lead time is around 10-14 working days. If you need products(s) within a particular timescale please contact us prior so we can check stock levels and provide an ETA for the lead time

Q. What is the fitting?

A. Please see item descriptions for each products individual fitting option

Q. How are they installed?

A. Please see item descriptions for each products individual installation option

What are the products made of?

A. The products are concrete based and made in accordance to British standards BS EN 490:2004 and BS EN 491:2004 specifications. They have been tested for freeze\thaw resistance in a laboratory simulating real world weather conditions and we hold a British kitemark certificate

Last modified on Saturday, 14 March 2020 17:51