These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website may only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed, made to order and delivered without undue delay, after your order has been placed.

1.17 Please allow for manufacturing times stated on the website and for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to order to the customer's specification or are clearly personalised (Please note on this point because we mostly produce bespoke items for our customers, returns may be refused or incur an administration charge)

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

We refer to order(s) in this returns policy as any good(s), item(s), or product(s) that are purchased from us that form an order. Please contact us within 14 days of placing an order if you wish to cancel it, or within 14 days of receiving the order if you would like to return or exchange an order. It is important to note that we offer items that are bespoke in nature because they are tailored to our customers' specifications therefore returns or exchanges may be declined due to the extent of the personalisation or may incur an admin charge. While we always strive to be fair and understanding when customers wish to make a return or exchange, the customised and bespoke nature of our products may necessitate an admin charge at our discretion. Sometimes a return may not possible depending on the extent of the personalisation. For more details, please refer to the sections below: 1. Bespoke nature of items and 2. Admin charge

1. Bespoke nature of items

We do not offer or carry any standard, stocked items in the range. Every item is produced to customer specifications and are hand finished, each item is truly unique with no two being the same due to the hand finishing (these are not generic machine made items). We produce items to order, specifically to each customer's preferences and the lead time associated represents the manufacturing time associated. The extensive range of finial designs, ridge tile bases, finial crests, colour finishes, textures and customisation options allows for the creation of many thousands of potential designs and variations with unique finishes and textures. The lead time indicated on our website represents the duration required to manufacture and deliver an order that has been customised specifically to meet our customer's requirements

2. Admin charge

If we accept a return, it will be subject to an administration charge of up to 20% at our discretion of the total order value. We charge an administration fee because returned orders may have to be stored for a long duration in order to resell them, may mean that we have to list at a reduced rate to sell them due to their uniqueness (secondary sale), may later require remedial work if there is a deterioration in the condition or may need to be disposed of due to the unique, bespoke nature of items produced

3. Returns address (Hockley, Essex Workshop)

The customer is responsible for any costs associated with returning an order to the workshop in Hockley, Essex (unless the order is damaged or defective). We will provide the full workshop address to return an order; we do not publish the workshop address on our website because visits are by appointment only as it is a manufacturing environment. We recommend that you return an order to us either in person or using a traceable shipping service so that the return can be tracked. We do not guarantee that we will receive your returned order unless it is signed for by a member of our staff. Please note, we cannot accept a return at any other address other than the Hockley Workshop

4. Inspecting an order when it is returned to us

When a return is received, the order and packaging is inspected. An order must be returned to the workshop with the original packaging material and contents to be eligible for a refund. There are certain situations where we may charge an admin charge (as described above), only offer a partial refund, or reject a refund following an inspection. Some common situations include, but are not limited to, those below: - Any good(s) that have been damaged, installed, deteriorated by excessive handling or mishandling, or are in poor condition and are not deemed in good enough condition to be restocked because of a degradation to their condition caused by the customer - Missing parts or packaging - Incomplete returned orders If we offer a partial refund or reject a refund, it represents the cost to repair the goods to return them to the standard condition they were in when supplied.

5. Faulty or defective goods

If you believe the goods are defective, please contact us so that we can investigate. This is very rare because orders are very well packaged, and we use our own transport, or a reliable and trusted 3rd party signed for courier service that we have worked with for many years If you suspect or can see the order\goods are damaged on arrival, please carefully inspect all good(s). If it is not practical to inspect an order, please sign for the order with the wording UNCHECKED or DAMAGED. If the order is damaged you can refuse to take delivery of the order or when signing, sign for it as DAMAGED and indicate what the damage is. We recommend taking photo(s) of the damage on arrival if possible because it will be time stamped and it may be useful later if the courier later requests photographic evidence. Time is of the essence because we must notify the courier as soon as possible if good(s) have been damaged in transit to start a claim for compensation. Normally it is acceptable to notify us within 24 hours if you have photographic evidence of the damage but the sooner, we notify them the better chance we have of making a successful claim. While we are processing a compensation claim with the courier, we will work with you to provide replacement good(s) or will process a refund.

6. Contact

Please refer to our Contact Us page, which is updated with our latest contact information, to speak to us about a return or exchange.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ridgedragon.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (credit\debit card payment transactions however are processed at www.PayPal.com) email address, customer notes, IP address and phone number. When you attempt to order and accept our terms and condition it generates an order which is held in our Site database and a copy is sent to the email address you provide. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use your Personal Information to instruct Architectural Ridge Tiles to fulfill orders and we use your Personal Information to book in\arrange delivery with our courier (APC Courier services Ltd). We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads
    GOOGLE - https://www.google.com/settings/ads/anonymous
    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@ridgedragon.com or by mail using the details provided below:

33 Northbourne Road, Gillingham, Kent, ME8 6QN, United Kingdom

We use APC Courier signed for service for the majority of orders, sometimes we'll delivery personally if the order is local or it is more practical to use our own transport

When an order is ready we contact all customers to arrange a convenient day for the delivery. We typically can book the delivery in for: Tuesday, Wednesday, Thursday or Friday. Deliveries take place between the couriers delivery time window: 9:00am - 17:00pm

All products include delivery to Zone A Mainland UK in the price so if the delivery address falls within the Mainland UK area there is no extra delivery cost to pay (If the delivery address is in one of the other zones or if you are an international customer please contact us for availability and a delivery quote)

**Due to customs complexity and rising courier costs sadly we can no longer offer delivery to Republic of Ireland, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Islands, all EU and other International countries beyond UK mainland. If you have the option to arrange onwards delivery from an area we ship to that could be one potential solution. Please note if an order is placed to an area that we do not offer shipping to and a refund is requested we will only be able to recover the amount minus the card processing fee from our provider which is 3% per transaction so we urge customers to contact us prior to ordering**